Business operations and standard operating procedures

What is Business & Operations Solutions?

I help companies organize their work and develop their operating systems, from mapping workflows and building standard operating procedures (SOPs) to project management, follow-up mechanisms, and performance measurement. I focus on reducing complexity, clarifying responsibilities, and improving the quality of execution to achieve practical, sustainable results.

Who is this service for?

Companies growing faster than their systems: unclear responsibilities, procedures living in people's heads, and projects that are hard to track.

What exactly do I receive?

• Map of current workflows and points of complexity
• Written, usable standard operating procedures (SOPs)
• A clear responsibility matrix across roles
• Follow-up mechanisms and KPIs for projects and teams
• Handover and team training on the new system

What isn't included?

Recruitment and HR, legal and financial advice, project management tool licenses, and day-to-day execution on the team's behalf are priced separately.

How long does it take?

• Operations Diagnostic: 1–2 weeks
• SOP System: 3–6 weeks
• Project Control & KPIs: 3–5 weeks

How much does it cost?

I don't publish fixed prices because the price depends on scope. After the brief and a 20-minute call, you get a written proposal with three options and a clear timeline before any payment. Payment is 50% to begin and 50% before final delivery, and 15% VAT is itemized in the proposal when applicable.

How do we start, and what are the steps?

• Understand: A 20-minute call plus written questions to identify the real problem.
• Define: A written scope, three options, and a clear timeline before any payment.
• Build: Staged delivery with two review rounds in each stage.
• Launch: File handover, training, and support after launch.